Tell Us: Library Customer Suggestions

The second floor is supposed to be a quiet area     Thu, 2017-06-08

When renting out the conference rooms on the second floor to private organizations, please remind them to respect the noise level restrictions. The second floor is supposed to be a quiet area. I can study anywhere on campus. The quiet area on the second floor is unique. Please, please keep it that way!

Library Response

Follow-up Response 06/27/17

I have connected with the University group that was on the 2nd floor of the library June 7- 8.  They agreed that their group was too noisy.  They apologized and will work with the library in the future to keep the 2nd floor quiet.

Thank you,

Melissa De Santis
Director

---

First Response: 06/08/17

We agree that the event held in the Inworks lab on June 7-8 was noisy and we apologize for the disturbance it caused. We are following up with the organizers and will post a follow up soon.

Sincerely,

Lisa Traditi
Deputy Director
Health Sciences Library 

3rd Floor -- booth area disrespectful behaviors     Tue, 2017-03-28

People treat the third floor by the booths area as a group study area and being extremely disrespectful.

Library Response

Thanks for the comment. I am sorry to hear this and would like to know more. Sounds like some groups using the restaurant-style booths on the library's third floor are being noisy and loud, or disruptive in other ways? If the disruption is out of the norm and bothering your study and work, please report these situations as they occur to our first-floor service desk and we can try and speak to users being too noisy. There is a library conduct policy we can leverage, and overall we can all work together to set boundaries and appropriate tone for serious study in our library.

If you would like to voice specific concerns, please look me up and email me or call. I'd be glad to schedule a time and discuss your experiences. We strive to provide a library throughout that is conducive to academic study, and it sounds like the booth area for you is becoming too informal and leisurely with noise by groups--but I don't want to assume too much and would love to hear more directly from you.

You can certainly ask other library users to quiet down and if they react rudely without care, then please report the problem to our service desk and staff can try to help.

Thanks.

Douglas Stehle, Dept. Head, Access Services.
303-724-2139 | douglas.stehle@ucdenver.edu | office first floor, 1114--ask for me at the service desk if you wish to speak.

Consider adding a journal to the collection?     Thu, 2017-02-09

I am looking for a recent article from the JCSM (Journal of Clinical Sleep Medicine), and it appears that this is not a Journal we have an online subscription to.  Would you consider adding it to our journal library for full online access to their articles?  Thank you

Library Response

Hello:

Thank you for contacting the HSL about the Journal of Clinical Sleep Medicine.  We will review this journal and keep you posted about a decision to subscribe or not.  Meanwhile, please consider using our Interlibrary Loan (ILL) service to get the article you need.  Here's more information about the ILL service: http://hslibrary.ucdenver.edu/interlibrary

Also, we do have the Suggest an Item online form for people to submit collection purchase suggestions.  It's located at: http://hslibrary.ucdenver.edu/collections/suggest

Thank you again for your input!

Yumin.

Calculators for student checkout     Thu, 2017-02-02

It would be nice if there were loaner calculators for use. Thank you.

Library Response

Thank you for the suggestion. No problem.

We actually ordered a calculator recently to have for checkout from our service desk and it is being processed into our system now. We will order two more calculators to be sure we have enough for students. We have seen more requests for them so it is great to hear from you. We want your feedback and need to know your needs.

The service desk will be seeking to add additional gadgets for checkout to our desk services. For example, we will be getting Chromebooks soon and are looking at portable external monitors for students to extend their laptop screens and use in the library.

If you and other students have similar needs and wishes, please keep the tell-us comments coming and speak to staff on desk and let us know.

Thank you.

Douglas Stehle
Head of Access Services
303-724-2139 | douglas.stehle@ucdenver.edu

New edition of book please     Sat, 2017-01-28

The 10th edition of DiPiro Pharmacotherapy: A Pathophysiological Approach is
now available and is being assigned in the NTPD program in the Pharmacy
School.  Could you please update to the 10th Edition? Thank you.

Library Response

Thank you for contacting us about the 10th edition of DiPiro’s Pharmacotherapy.  We do have access to the new edition via Access Pharmacy, and the link on our e-books page has been updated to go to the 10th edition.  You can also get to the book by searching in SearchHSL, our new discovery platform:

https://primo.hsl.ucdenver.edu/primo-explore/fulldisplay?docid=01UCOHS_ALMA5138201170003421&context=L&vid=01UCOHS&search_scope=default_scope&tab=default_tab&lang=en_US

Thanks for alerting us about the new edition!  Please let us know if you have any questions.

Yumin Jiang​
Head, Collection Management
yumin.jiang@ucdenver.edu

Wifi Signal in Library     Tue, 2017-01-17

I noticed that the wifi signal is not as strong/fast in the northern end of the library. The internet speed is slower on the end. I am sitting in the southern half of the the library building and I am getting a wifi connection speed of 400Mbps. When I do sit at the northern end, I get around 52Mbps. Not the biggest deal, but I do notice some issues and slower loading time when using web-based study/testing tools.

Library Response

Thanks for your feedback. We are going to work with the campus network team to do a WiFi assessment.

I would like to follow up with you to share the results.If you want to do that please send your contact information to michael.campbell@ucdenver.edu

Thanks,

Mike Campbell
Health Sciences Library
Systems Administrator
303-724-2140

Carpet Cleaning     Fri, 2016-12-16

Wonderful news that you are cleaning the carpets next week!! It makes for such a better study environment. While the library is already closed, would you consider cleaning the WALLS of the second floor study rooms.

Thank you!

Library Response

Thank you for the comment. We notice some of the walls in some of our group study rooms too. We will work with Facilities and custodians to get all rooms checked and have walls wiped and cleaned as needed. Perhaps some can be done next week and on Dec 22, and more can be cleaned in January. Thank you very much.

Douglas Stehle,
Head of Access Services, Bldg. Administrator
douglas.stehle@ucdenver.edu

Study Rooms Taken by Non-CU Folks     Sun, 2016-12-11

This library has too many patrons that seem to not go to this campus who take all the study rooms so there is nowhere for me to study.

Library Response

Study rooms taken by non-CU AMC folks

Thanks for asking about unaffiliated users in library study rooms.  If you need a study room and cannot locate one, please come to the desk and library staff will offer assistance in locating a room.  CU Anschutz folks with their ID badges have priority usage of study rooms.  As a CU Anschutz person, you can ask unaffiliated users to vacate rooms or you can come to the desk and ask for assistance.  If you believe unaffiliated people are in the building during non-public hours, please contact University Police ASAP at (303) 724-4444.  If you have additional questions, please feel free to contact Douglas Stehle (douglas.stehle@ucdenver) or Melissa De Santis (melissa.desantis@ucdenver.edu).

Laptop Borrowing     Wed, 2016-11-02

So i just wanted to say I love the checkout a laptop program you have at the library. My tablet is great to take notes on but working of one of the laptops has helped me finish stuff on campus. I did just want to request that there be more PC laptops to check out, I am horrible with Macs and it seems like there are a lot more of them available. Since the start of online tests I've started using the private study rooms and a checkout laptop to take them, and i think having more would make it easier to take them on campus.

Thank you for reading,

p.s the library staff are all great

Library Response

Thank you for the comment about the laptops. It is also great to hear you have had good experience with our library staff. We think our staff are great also and they work hard to deliver excellent services. Our little laptop program continues to grow and attract student attention and use. We are glad you are benefiting from the circulating laptop collection. We review every year the need, usage and our costs on provisioning laptops and sometimes add more units. We will certainly take your PC windows comment to heart. We have leaned towards MAC a bit as many students love Apple. And we did increase the size of the laptop collection over this last summer by adding several new Windows laptops (Lenovo and HP) and can certainly look for funding and hopes for adding more PC laptops in the future.

Thank you.

Douglas Stehle, Head of Access Services. douglas.stehle@ucdenver.edu.

Ed/Ref Class     Wed, 2016-10-19

Hello!

First I just wanted to thank John for a great "EndNote pt1" class, it was really helpful in speeding up some of my research/writing! My second point is a suggestion, in trying to find full text articles I get a lot of links that lead to EuropePMC, which I get a message that we do not have access to. I was wondering if you could all look into getting access to this database.

Thanks!

Library Response

Hi Sarah,

Thank you for your kind words about John's teaching and the Endnote Part 1 class.  We think he's a great teacher, too, but it's always wonderful to hear it directly from someone who's taken the class.  I have passed on your compliments to him.

Sincerely,

Lisa Traditi
Head of Education & Reference

 

As for EuropePMC, it is a full-text literature database for the life sciences funded by European institutions.  It pulls abstracts and full text from PubMed and PubMed Central, and other sources such as Agricola.  I believe it's a freely accessible database for people to search.  The ability to get to any full text would depend on the type/source of that content and also whether you or your institution has a subscription to the journal/reports.  They don't seem to offer any subscription options.   

If you find that you frequently need full text from a particular source, e.g., a particular journal, we would be happy to look into subscription options for that source.

Hope this helps!

Yumin Jiang
Head, Collection Management

 

Pages

Tell Us!


Having comments will be a great way for us to hear from you and improve our library services!  


CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.