Tell Us: Library Customer Suggestions

Keep Voices Low     Tue, 2015-02-10

I think it would be valuable for you to post signs reminding library patrons that they are actually in a library
and should keep their voices low.   This is the only library I have ever been in where groups wander around talking at full volume, or people maintain full conversations on their cell phones.   It is particularly bad on the first floor.

 

Thanks for asking about noise in the library.  The library previously received comments about noise and based on those comments the 2nd floor of the library has been designated the quiet floor.  I would recommend relocating to the 2nd floor which should be quieter.  If a computer is what you have been utilizing on the 1st floor of the library there is a small room with computers on the 2nd floor.

The library has a conduct policy which addresses noise disruptions.  This would include users talking on cell phones.  You can report noise disruptions to library staff and we will speak to others about their noise level.  If you don’t want to leave your work area you can call the front desk at (303) 724-2152.  Additionally, Monday – Friday from 9 am – 5 pm you can contact library staff via chat, text or e-mail by using the links at Ask Us.

I hope this information is helpful, feel free to contact me if you’d like additional information.

Melissa De Santis
Deputy Director

   
Thank you.
Closing Process and Flashing Lights     Sun, 2015-02-08

I am extremely frustrated with the closing process. I don't understand why the lights need to be turned on and off 3 separate times to remind the non UCD card carrying members that it is time to leave even after announcements and badge checks have been performed. This closing process is extremely distracting, disturbing and unnecessary to achieve the closing goals.

Thank you for your comment.

I regret your frustration, and it is not our intent to distract our University students. Allow me to make these points, and I am glad to speak with you any time.

  • There are other types of users in the building other than card-carrying UCD members
  • The public closing times impact these other users who need to exit the library by/before closing time
  • As such, we still have a closing process whereby some users need to be informed to leave the building and we have found through experience that a flashing light sequence is one good indicator to users and a good tool in our process
  • The PA system for announcements does not reach to all areas of the library equally well
  • Different users have different levels of hearing, or are wearing headphones, and other conditions exist whereby announcements can be missed or ignored by people focused on other things in various parts of the library

I will be honest and say that the process is designed to be distracting in order to alert users that the library is closing. Flashing of lights is a common practice by many libraries in their closing.

Our procedure is to run the flashing lights sequence only once and at ten or fifteen minutes prior to close. I can appreciate what you are saying, and at the same time I feel that the short distraction to University users in order to clear the building of non-University users is a small price to pay as part of the overall fabulous service of 24/7 access and ability to stay after closing. I ask for your understanding and patience with the procedure that serves some good in other ways. These other ways may not seem like an immediate benefit for students who can stay, but in the end they are part of the library’s service to the student community who I know are positive that we have public closing hours after which the library is for use only by the student and University community. Our flashing of the lights in a public building like ours does help with clearing out of the other types of library customers who need to go.

Douglas Stehle

Head of Access Services     303-724-2139
Thank you.
Walk Stations     Fri, 2015-01-30

A.  We need a big room. Filled with walking treadmills. A room full of them.

B.  More walking treadmills please!

C.  More walking treadmills please! Every time I go to use them during peak library hours (after class around 5pm-9pm) they are all occupied!

Thanks!

 

Thank you for your comment.  The Library has advertised the treadmill desks, a.k.a. walk stations, heavily since we got them.  We too have noted their popularity and consistent usage.  The distance walked and many calories burned since installation are fun facts and impressive.  Students use them and seem to like them.  Our leadership team will count your votes for more and consider in our future space planning.

Douglas Stehle
Head of Access Services
douglas.stehle@ucdenver.edu

   
Thank you.
Study Room Lights     Thu, 2015-01-29

The lights in the study room V23 1205 on the first floor keep turning off on me. I don't know if the sensor is working

Thank you for letting us know about the lights in study room 1205. The library currently has an electrician working on all the rooms because we have learned that many of the sensors were not connected correctly.  It will be a process for Facilities to get into the rooms because they are heavily used, but we will get to all of them.  Please let us know of problems in any other rooms, we can pass this information onto the electrician.  Thanks again!

Stefanie Ortiz
Admin Assistant
303-724-2135

 

 

   
Thank you.
Public Patrons     Fri, 2015-01-23

I really like working in the library but there have been some extremely sketchy people recently. I have noticed the signs saying not to leave your stuff unattended. Yesterday when I was working in a study room on the 1st floor there were two men about 40s, white, dirty clothes who were just sitting on the couches and waiting for me to leave my stuff. They literally weren't doing anything but looking around. Weren't even trying to act like they were studying. I went to the bathroom and took all my stuff with me and when I got back they had left. I think it would be good to institute a policy where you have to show your badge to get into the library.

Wouldn't actually have to enforce it with everyone but these people are extremely easy to spot, so just put signs up and enforce it with them.

 

Thank you for taking the time to submit this suggestion.  The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public for part of the day, although there are times when we do restrict access and require IDs to enter the building.

The Library has a Conduct policy that addresses appropriate behavior within the building.  The library is open to the public, but that does not give anyone the right to come into the building and make others uncomfortable.  If you notice something that you feel is inappropriate such as disruptive behavior, illegal activities, or a potential safety issue please alert staff at the desk immediately so that library staff can address the issue.  You can also call Campus Police directly at (303) 724-4444.

If you would like to discuss further, please feel free to contact me directly at melissa.desantis@ucdenver.edu or (303) 724-1748.

Melissa De Santis
Deputy Director

   
Thank you.
Walk Stations     Tue, 2015-01-20

I love the treadmill walk stations that are available in the library.  I wish that there were a few more, because they are frequently occupied.  They are an excellent way to stay focused and active while studying.  I really appreciate this being available.

 

I would absolutely LOVE it if we can get more walking treadmills.  It seems as though every time I try to use it, it's already taken!  Perhaps some treadmills on the other floors as well?

Thank you for your comment.  The Library has advertised the treadmill desks, a.k.a. walk stations, heavily since we got them.  We too have noted their popularity and consistent usage.  The distance walked and many calories burned since installation are fun facts and impressive.  Students use them and seem to like them.  Our leadership team will count your votes for more and consider in our future space planning.

Thank you so much.

Douglas Stehle
Head of Access Services
douglas.stehle@ucdenver.edu
 

   
Thank you.
HSL Facebook     Mon, 2015-01-05

Hey!  Would you mind if I share your blog with my facebook group? There's a lot of folks that I think would really enjoy your content.

Please let me know. Thank you

 

Thank you for the comment. We appreciate the additional exposure and promotion of our news blog and any of our social media channels.

Douglas Stehle
Dept Head Access Services
303-724-2139
douglas.stehle@ucdenver.edu

   
Coffee Maker     Thu, 2014-12-04

Public coffee makers

Thank you for the comment. The library has a coffee vending machine that sells coffee at a very affordable price.  Because this machine requires a water line, it is on the opposite end of the building as the rest of the vending machines.  If this was not what you had in mind, please let us know.

The library could try out putting a coffee maker in a group study room or a common area (maybe a Keurig) and see how it goes in terms of  user accountability and gauge how much additional effort it puts on library and custodians to monitor and deal with any issues. We can consider it. Please feel free to email me with any thoughts to my comments here. Thank you very much.

Douglas Stehle
Head of Access Services
douglas.stehle@ucdenver.edu
303-724-2139.

 

   
Thank you.
Nap Pods     Mon, 2014-12-01

I know the library is getting new furniture. I would like to recommend Nap Pods as a way to increase study productivity and traffic in the library

 

Thank you for your comment. The idea and interest in sleeping options in the library is not new. A few student users over the past several years have suggested the same, and internal library discussion about future amenities has touched on the option of sleeping pods, nap stations and the like. We will certainly keep the discussion going, idea on the table, and consider engaging the student community about it. Issues such as cost and funding, appropriateness, conduct policy, use by whom, safety and proper location in the library facility would be some of the factors we would have to take into account. It certainly could be a cool and non-traditional option for our library to consider.

If you have specific models and types to suggest, please contact me anytime to share some links and/or photos of ones you might be familiar with and have seen at other libraries. I’d welcome your specific ideas and I am glad to bring them to future library planning discussions. Contact me anytime.

Thank you.

Douglas Stehle
Head of Access Services
Douglas.stehle@ucdenver.edu, 303-724-2139. Office 1114, 1st floor staff suite.

   
Thank you.
Skull on top of the tree     Fri, 2014-12-05

I feel religiously and personally offended by the skull on top of the Christmas tree at the entrance of the library. I would appreciate if this skull is taken down immediately.

I’m sorry that you were offended, that was definitely not the intent.  We have removed the skull.  The library puts up a tree ever year to collect donations of hats, mittens, scarves that will be donated in early January.  If you would like more information, please let me know.

Melissa De Santis
Deputy Director
(303) 724-1748
melissa.desantis@ucdenver.edu

   
Thank you.

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