Tell Us: Library Customer Suggestions

Public Patrons/Noise     Mon, 2014-01-06

I would like to make the suggestion to the CU staff that the Commits Homeless Shelter, not be able to use the, Health Sciences Library. I say this, I use the library as I'm a paying student, and I do not feel I have to put up with screaming children, or adults that are using it for facebook and games. I asked one of these young mother's could or would she please keep her children at a low tone, her response was I need to mind my own business and used words that were uncalled for. The CU staff are a pleasure to work with. Thank You.



Library Response

I’m sorry that your time at the library was disrupted by another user.  The library has a Conduct Policy that specifically mentions noise as being a violation.  I applaud your efforts to speak directly with this user.  In the future, if you receive a dismissive response from a user about a Conduct Policy violation please alert library staff.  They will speak with the disruptive user and if the user continues to cause problems then library staff can take additional steps.

Although I understand your displeasure with this individual, at this point I do not want to punish an entire group of people for the poor actions of one individual.  The Health Sciences Library is a public building that was built with and is partially operated with funds from the State of Colorado.  However, the library does have policies and it sounds like they were violated in this instance.  I’d be happy to speak more with you about this if you’d like, please feel free to contact me (, (303) 724-1748).

Melissa De Santis

Deputy Director

Carpets & Chairs     Sun, 2013-12-01

“Please clean the carpets + chairs in the group study rooms. They are really dirty. Especially room

“Deep clean the carpets in the 2nd floor study rooms on a regular basis – they’re gross.”

Library Response

Thank you for your comment about the carpet & chair cleaning.   I will contact the University Facility Cleaning Vendor to see if they can work into their routine a schedule of cleaning all of the study room carpeting.  I will also ask about the chair cleaning, but I may need to contract that out to a different company and this may be a cost to the Library.  I will follow up though.

Debra Silva
Library Administration

ILL     Mon, 2013-11-04

Hi. Thanks for ILL! I did have a bad experience recently though, where the person cancelled my request saying it was available online.

Since I was unable to locate it, would ILL be so kind as to send me the article anyway?

Library Response

Thank you for contacting the library through Tell Us.  It is difficult to reply to anonymous comments, but if you would like to discuss your concern with the Interlibrary Loan Department, please contact them at 303-724-2111.

Thank you.

Nell Able


Men's Restroom     Mon, 2013-10-28

Could someone check out the toilet in the men's bathroom on the north end of 1st floor?  It flushes with such force as to create a bidet and I have to run for cover after flushing to avoid being sprayed with toilet water.  Thanks!

Library Response

Thank you for your comment.  We have called Facilities to turn the pressure down.

Debra Silva
Assistant to the Director

Graduate Program Info Update     Thu, 2013-10-03

Hi- I noticed on the following page that the contact information for the graduate programs is out of date.  I can supply you with an updated list.


Library Response

Thank you.

EndNote     Thu, 2013-09-26

I saw that you are offering EndNote classes. You might consider adding a class on  We have found this technology to be very useful and wish more researchers would use it.  It works wonderfully with LaTex/BibTex and can import EndNote data.  Great for research collaboration and free!



Library Response

There are many options for reference and reprint management and citing available to our campus.  Generally, support for applications is based on whether we have Library staff trained to help users with those options.   

We offer regularly scheduled classes when we find there is interest in learning in a group setting.  We don't currently offer a regularly scheduled Zotero class since there wasn't enough interest to meet minimum enrollments when we offered the class in the past. 

But we do support Zotero users.  Zotero users who need training or support can contact Ask Us  to set up a consultation.  We generally have one or two requests a year for training or assistance with Zotero. 

Small groups that are interested in Zotero training can request a special class session

We also offer training and support for EndNote Basic, a cloud based reference management and citing tool.  We recommend that students use EndNote Basic since it is free and easy to access. Anyone who needs assistance with EndNote Basic should also set up a consultation through Ask Us

And we offer training and support for EndNote, a desktop application that is very popular on campus. We find that our EndNote classes always make minimum enrollments, so we will continue to offer them. 

Lynne M. Fox, Education Librarian


Customer Service     Thu, 2013-09-26

Amanda was so helpful!

I'm a visiting grad student & don't understand this library as well, it's nice to interact w/happy & knowledgeable people. 

Library Response

We are pleased to hear that you were happy and satisfied with the service you received during your visit to the Health Sciences Library.    We’ve been able to make wonderful additions to our staff over the years, and we are extremely pleased with our new hire Amanda.   We strive to always deliver patrons the best customer service experience possible and it’s great to hear when we hit the mark.  Thank you for your comment.



David M. Martinez
Circulation –Access Services Manager

Blackboard     Tue, 2013-09-10

I am a traditional nursing student and will graduate December 2013.  I still have classes on blackboard but the new library website offers no link to those of us that have to use blackboard.  It would be fair to provide us a link until all classes have switched.  Please add one.


Library Response

Thank you very much for your suggestion! I sincerely apologize for any inconvenience not having the Blackboard link may have caused. We've just now added Blackboard to our header and it links to 

Please let us know if you'd being willing to participate in future usability studies. We're planning on conducting usability testing in September. 

Again, thank you for your feedback and please feel free to contact me if you have any questions.

Vivienne Houghton
Web Services Librarian


Group Study Rooms     Tue, 2013-09-10

All group rooms occupied - only two with 2 or more people.  Our small group couldn't find a room.

Library Response

Thank you for your comment.

I think the library will update the signage on these rooms to make the options, everyone’s rights, and our policy more clear. Our policy is that group study rooms are first-come, first-serve and can be used by individuals as well as groups. However, groups take priority. The signage on the group study rooms imply this and state, “groups have priority usage over this room.” What that means in practice is that groups can bump individuals in group study rooms anytime.

In cases where an individual is using a group study room, groups have the right to knock on the door and politely ask the individual to vacate the room and give it up for the group. In cases where your group is uncomfortable with doing this or the individual refuses to give up the room upon being asked, you can always come to the first floor service desk for assistance. Library staff will request and direct the individual to give up the room for the group.

We should all strive (library patrons, students and library staff) to be courteous, polite and understanding with each other when conflict over space emerges. Groups have priority usage of the group study rooms, and there are plenty of open tables and quiet areas for individuals to do their work and study.

Please be aware that group study room 1305 on the first floor is available for reservations in advance and this may help some groups plan and insure you can have a group room. Make your reservation at

Please contact me about this anytime,, 303-724-2139. Thank you and we appreciate your input.

Douglas Stehle
Head of Access Services

First Floor Noise     Tue, 2013-09-10

First floor of the library seemed to be more of a convention center than a library.  A student course was assembling in front of the teaching labs, demonstrating reckless, inconsiderate, noisy behavior.  I understand that the 2nd floor is the quiet floor, but I also believe that certain rules of behavior should apply throughout the library.  Please let me know what you are going to do about this....

Library Response

Thank you for your comment. I’m sorry that you were disturbed by noise in the library. We agree that certain rules of behavior apply throughout the library. The library’s Conduct Policy spells out such expectations and indicates everyone using the library should be sensitive to ensuring an atmosphere conducive to study. If library staff at our service desk are made aware of noise, we are glad to step in and ask others to lower their voices. In addition, library users are encouraged to self-police and in future situations you have every right to politely ask others to keep their voices down.

The library serves many purposes for the University in addition to quiet study. The facility is a signature building on campus and is included on campus tours. The three computer teaching labs are used by many on campus for hands-on instruction. There are large meetings rooms within the building that are heavily scheduled. Many meetings and group study sessions take place within the building. Since most of the meeting spaces are on the 1st and 3rd floors, the 2nd floor has been converted to a quiet floor. Additionally, computers were added to a room on the 2nd floor for CU Anschutz users if they require a computer in a quieter location.

I’m glad to discuss this topic at your convenience. I work 8am to 5pm during weekdays. You can ask for me at the service desk or contact me ( to schedule a time to chat.


Tell Us!

Having comments will be a great way for us to hear from you and improve our library services!  

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
1 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.