I'm just a student about to graduate, so what I have to say wouldn't help me too much, but I hope it will help the library improve. Perhaps I'm just impatient, but the new Thin Client interphase feels very slow. There is a lag in everything that I'm doing. Initially I thought it might be the computer, but it was the same even after hopping over to another workstation. What we had before were so much faster. I'm just wondering why spend more student tuition to get something that doesn't work as well as what we had in the past. On the contrary, I'm not seeing what the library is hoping to achieve in this new interphase. That's just my evaluation of trying this new set up today. Good luck with the innovations.
Tell Us: Library Customer Suggestions
We really appreciate your feedback. While we understand there is a slower login time with the new clients, our own experience and feedback from most student users is that once the systems are logged in, performance is very competitive if not better than the older desktops. I would like to better understand which applications you have been using on the thin client machines and if they seemed consistently slow to you.
As to the rationale behind implementing thin client workstations, there are many cost effectve benefits. As you may have noticed we are repurposing many of our old Dell tower machines as "not-so thin" thin clients that would otherwise need to be replaced with new PC's, a substantial investment.These old machines will be slowly phased out with the Wyse thin clients at a very small fraction of the cost of a desktop PC. The energy cost savings of the tryly thin client machines is substantial.
Please let me know if you would be willing to come in and demonstrate what you have observed.Mike Campbell Assistant Systems Administrator 303-724-2140
The black background looks sharp, though the "ask us" and "tell us" bubbles are a step backward - they are so pixelated that they look very dated.
Ultimately, the thing that would really help the web page would be to streamline the complicated search functionality (I don't think the "find it" search has ever produced a useful result).
Thank you very much for providing us feedback on the preview of the library's new website. Regarding the Ask Us/Tell Us buttons, can you give me a little more detail of how you viewed the site? Perhaps you can tell me what device you were using (handheld, phone, PC, Mac?) and if PC or Mac, what resolution were you set at (for example, 800x600, 1650x1080, etc.)
If it appears pixelated we will endeavor to sharpen up the image. I tested at 800x600 pixels, and agree that at that resolution, the icons look pixelated.
We're sorry to hear that you haven't found FindIt to be useful. There are definitely certain things FindIt works better for than others. For example, FindIt does not do well locating e-journals by title. We have begun a project with the vendor that provides FindIt to improve that functionality. It would be great if you could give examples of some searches you tried that were unsuccessful so we could use them for troubleshooting.Jeff Kuntzman IT Department Head 303-724-2126 firstname.lastname@example.org
I would appreciate if there were "japanese sleeping cubicles" for students, that way they would not occupy study rooms to sleep. It will show tech-trendiness as well. Thank you kindly.
Thank you for this comment. It is unlikely that the library will be installing sleeping cubicles - although they are very cool! However library staff can ask sleeping users to vacate study rooms if you need to use a room that they are occupying. Just let us know at the desk which room you need that has someone sleeping in it.
Here is how I see this being enforced by library staff:* Library staff do nothing unless a user asks them to (meaning library staff do not have to patrol the building looking for sleeping people). * A single user can only ask library staff to "evict" sleeping people in individual study rooms. *A group can ask to have a sleeping person "evicted" from group study rooms.
* This only applies to rooms with doors (meaning people can sleep in the library, we just would prefer they do not sleep in the study rooms because those rooms are at a premium).Melissa DeSantis, Deputy Director 303-724-1748 email@example.com
I would like to request a flash mob/dance party at the library. Thanks.
Thank you for your comment. I cannot endorse such unplanned disruption, but only say I appreciate the vision. In all seriousness, quiet and serenity are core features of certain nooks and spots in the bibliotheca off Montview Ave., a.k.a. the HSL, but anything is possible and worth consideration at the Health Sciences Library.
It may not be a flash mob but HSL will be celebrating our five years on the AMC. There will be cupcakes on October 15th, and more starting at 11 am. If a crowd forms, all the better! For your first or next visit leave the mob behind and come celebrate our five years of success on the campus.
Perhaps you are a student on campus, and so please feel free to call me about this or stop by so we can chat about the future cultures and events the library could cultivate. We are planning to enshrine the 2nd floor as the "quiet zone" and floor of the library - no mobs allowed, at least not noisy zoo like parties!Douglas Stehle Department Head Access Services 303-724-2139 firstname.lastname@example.org
It would be really nice to have an electrical outlet by the group of 5 chairs in the corner of the second floor by the IT services offices and the group study room 2101. Even just an extension cord to plug into would be great! Thanks a lot!
Can you guys provide extension cords for students? Please! The layout of the wall plus is quite challenging and our cords aren't long enough...please take this under consideration. Thank you.
Thank you for your suggestions. That area which now has chairs and a coffee table was not originally meant for this furniture. The chairs, etc. have been moved there by students. Because this wasn't a reading area, no electrical outlets were installed. I will look into the possibility of having one installed, but please know that this is a $400 cost to our budget. The library does not anticipate providing extension cords due to tripping hazards and similar concerns. We are looking into other charging solutions and alternatives.Debra Silva, Administration 303-724-2138 email@example.com Douglas Stehle Department Head Access Services 303-724-2139 firstname.lastname@example.org
Please update the Visible Human Dissector on your computers. The version I saw in them is 2 or 3 versions back. Thanks!
Thank you for your feedback. We are investigating how we may obtain an updated version of this software. If you, or anyone who reads this can help get us in touch with the developers, we'd appreciate the help!
Mike Campbell (email@example.com) from our IT staff is looking into this.Jeff Kuntzman, Head Library IT firstname.lastname@example.org 303-724-2126
I would like to put in a complaint about the VMware set up for the computers in the library. I have had 4 different occasions where I have lost all my work from accidentally touching a "minimize" button on the top bar for VM on the screen. If you can change the location of this VMware toolbar that would be great. Otherwise, I would like instruction how to regain the screen after accidentally touching this minimize button. I am happy to show any of the IT staff. When I have asked the staff before nobody knew how to reverse the problem. Thank you for your time. I prefer to use these computers because the desk space is bigger than the other section where the computers do not have VMware.
Thank you for registering your complaint and letting us know of the problems you have had losing your work. We deeply regret these occurrences, and I believe I might have been one of the staff that tried to help you with this before I knew the background of the problem or what the solution is.
It turns out that hitting the "Minimize" button on certain of our new VMWare workstations cause the screen to go black. Hitting Alt-Tab brings back the screen, but this is not obvious in any way. Rebooting the workstation will lose your work, as I'm afraid happened to you in this case, but hitting Alt-Tab before rebooting very likely would have brought back your session.
This only affects some of the VMWare workstations, meaning older computers that have been reconfigured. It does not affect the small standalone WYSE units.
We have made staff aware of this issue, and included it on the instruction sheet we have on the public workstation "pods" right next to the workstations. However, we are now going to go and put yellow tape on the monitors with clear instructions - "Black screen? Hit ALT-TAB." We hope that this helps to avoid these kind of situations in the future.Jeff Kuntzman, Head Library IT email@example.com 303-724-2126
Please list Medscape Reference as a top resource on the homepage.
Thank you for providing us this feedback.
The library has a draft policy about the resources we place in our "Top Resources" area on the library home page. Basically, the resources we list there are those that are most highly used. While Medscape appears to be an excellent resource, it does not approach the usage levels of the other links we currently place in our Top Resources. In past versions of the library web site, we received tremendous feedback from users that our home page interface was too hard to use because we were providing too many links to too many resources.
We do list Medscape in our Databases list, and a search in the upper right of our web site search box brings back one quick hit for Medscape.
We revisit this issue from time-to-time and will continue to consider it.Jeff Kuntzman, Head of Library IT firstname.lastname@example.org 303-724-2126
I had to pay for 1 hour of parking to return a book. Ridiculous! This is a commuter campus, please have free 5 minute parking for Library.
Thank you for your comment. Parking is a challenge for all sorts of folks coming to the AMC.
There is a drive-up book drop available at the PASCAL building here on the AMC. PASCAL is the library's high density storage facility. Next to its garage and back door there is a library book return where HSL materials can be dropped. It is more accessible by car. PASCAL is located behind and east of Education 2 North. See map.Douglas Stehle Head of Access Services
I subscribe to the library newsletter the Appendix. When I forward it from my school email to work, it stripped to simple text. No problem (I thought). I will just visit online. While I can find the Appendix link, "current issue" links to December 2011. I want to be able to read May 2012 in all its glory.
You make a good point. We're happy that you like the Appendix, and thanks for reminding us that we were getting behind on our web site. The Appendix moved to a new format in 2012, becoming a compilation of articles written in our news blog.
Although we plan to make "archived issues" for our web site once again, which will compile two months' worth of Appendix articles, at the moment we are focused on trying to bring up our new library web site. For now we have implemented a temporary fix - if you click the "Current Issue" from our Appendix Newsletter web page, you will now get to the archive of Appendix news blog items that are arranged with the newest items first.
We hope this makes it easier for you to read the Appendix in all its glory.
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