Tell Us: Library Customer Suggestions

Speed of computers     Wed, 2013-07-17

The desktop computers on the first floor, (and maybe for the laptops) have been experiencing very slow processing times and takes time to upload internet webpages.  Downtown IT had similar experience in their labs and it was b/c they incorporated a new computer network system.  I'm guessing the system is new?  I like your computers but wish they were faster (i.e. try watching youtube videos- there is lots of buffering and lag time is clear).

We are in the process of upgrading our systems to help improve performance for the computers on the first floor, specifically to address audio and video choppiness. We are aware that this is an issue for the commons workstations.

In general the campuses internet download speeds vary significantly throughout the day. Since internet bandwidth is shared with all of the campuses computers, speeds vary from minute to minute whether you are on a staff workstation, wireless laptop or first floor library stations.

The campus-wide IT Services group have indicated that they are working on system upgrades to help improve overall internet speeds.

We really appreciate your feedback and would like to schedule a brief one on one meeting in the library to observe and document the performance issues that you have been experiencing. 

If you would be willing to meet with us, please contact Mike Campbell via his email - Michael.Campbell@ucdenver.edu

   
Thank you.
Reserved Books     Sun, 2013-07-14

I borrowed reserved books and was told that I need to return them after 2 hours.  After that I need to wait an hour in order to re-borrow.  Though the girl was very nice allowing me to renew my borrowing immediately, I think this rule doesn't make sense.  I understand there are others who need reserved books.  But if we can allow people to request to put holds on reserved books, then when I returned I will know if there's anyone needing the book and don't need to return for one hour and borrow them again.  Just a thought.

Thank you for your feedback.

Because there are a limited number of copies (from 1-3) of reserve books, the library gives desk staff discretion on allowing repeat renewals/checkouts.  If there have been requests for a reserve item that is checked out, then a staff member may not allow the borrower to re-check out the book so that other students can use the resource.  At this time, we do not have a method to place a hold on a reserve book (the hold system we use for circulating copies will not work on reserve items), so we leave it to the desk staff to decide whether to allow continual checkouts to one specific student or to give the title a one-hour cool down period to allow others to access the book.

If we only have one copy of a reserve item and you feel that we should have additional copies, you can request additional copies through the http://hslibrary.ucdenver.edu/collections/suggest form on the Health Sciences Library website.

Andrew Roth
Reserves Coordinator
303-724-2147
andrew.m.roth@ucdenver.edu

   
Thank you.
Designate a proportion of group study rooms to two or more...     Thu, 2013-05-16

Came with a group looking for a group study room. Of all of the "small group" rooms, only two had more than one person. The Quiet room [room 2100, second floor] with individual desks and the one person rooms [booths] were empty.

Suggestion: designate a proportion of group rooms, "Two or more people only." This is poor use of space and resources.

 

Thank you very much for this feedback and suggestion.

Library leadership is considering.

Another option to consider is group study room 1305 on the first floor in our information commons area. This nice and large room with LCD can be reserved easily and quickly online.

Douglas Stehle

Head of Access Services     303-724-2139
Thank you.
Universal Power Charger     Fri, 2013-05-24

Please buy laptop universal power charger cords for circulation.  Thanks.

Thank you for your feedback.

The library has considered this exact question in the past. It would be great to fulfill the need and there does seem to be customer/student interest in the provision of universal chargers for PC Windows-type laptops. I think we can all agree that the grand variety of PC laptops ‘out there’ today is rather daunting, and thus it is challenging to provide a universal-enough power cord that would suit enough users and do so efficiently and safely. We have some concern about potential damage due to misuse of chargers – polarity and voltage differences could pose problems even when the connection seems to fit. The library would hate to risk damage to anyone’s laptop with equipment we provide and so we have some liability concerns wrapped up in this question. The grand number of tips and attachments with such universal chargers would be challenging as well in various ways. That all being said, there are affordable options out there and you are not the first customer to suggest this.

We will continue to explore the options and consider the pricing of various solutions, see if a product or two can be tried without too many obstacles. I can make no promises because we do see some problems that could interfere with success in this provision. A couple library staff are shopping and looking at various brands and we will continue to consider the pros and cons.

Douglas Stehle
Head of Access Services
303-724-2139

   
Thank you.
VisualDx     Tue, 2013-05-28

Hi, I recently used a free trial subscription to Visual Dx, and found it really helpful.  It would be nice if we could get this resource permanently!

Thanks,

Thank you for your feedback on VisualDx!

We are examining the usage data we collected from VisualDx trial and the subscription options.  We should make a decision fairly soon.  Stay tuned.

Thanks!

Yumin Jiang
Head, Collection Management
Yumin.jiang@ucdenver.edu
303-724-2137

   
Thank you.
2nd Floor Quiet Zone     Thu, 2013-05-16

Thank you for the signs around the second floor making it a "quiet zone". I think this has drastically reduced the volume and it also makes it much easier to ask students to be quieter. However, there have been multiple instances of library staff walking together talking at full volume on the second floor (outside of study rooms). I do not feel comfortable asking the library staff to be quiet - could you please pass along the message that the quiet culture on the second floor should apply to everyone!

 

Thank you for the comment. We appreciate it. And we are happy to hear your experience that our 2nd floor quiet campaign has made a notable difference. Our survey with student users back in 2011 indicated a high interest amongst AMC students that the library declare a quiet floor and so far second floor seems a good choice.

It makes perfect sense that patrons in our library would feel uncomfortable asking library staff to quiet down. That said, please know you should always feel free to do so. I am glad you decided to submit this comment via Tell Us. We in the library feel the quiet culture for second floor applies to ourselves as well. We will strive to remind ourselves in staff meetings to make a greater effort at being quieter on second floor and to hold off our staff conversations for our work areas instead of public space on the second floor. It is a cultural change we are striving for over time and so it is wonderful to be reminded by users like yourself so we can get better at preserving as much quiet on 2nd floor as possible. The library will continue to encourage mindfulness around this issue with all our employees.

Thank you.

Douglas Stehle
Head of Access Services
303-724-2139

   
Thank you.
Apple TV Hookups     Tue, 2013-05-14

Apple TV hookups in the lecture rooms and library would greatly facilitate learning and teaching, as many iPads IOS system are not recognized by the older video screens.

Thank you

 

Thank you for your feedback.

We will explore the options and consider the pricing of various methods to make our TVs work with iPads.

Jeff Kuntzman
Head, Library IT
jeff.kuntzman@ucdenver.edu
303-724-2126

   
Thank you.
Pencil Sharpner     Thu, 2013-05-09

“Time for a new pencil sharpener (or 2). Please!”

Thank you for your comment.

We have inventoried our pencil sharpeners for public use, found a couple additional spots where they should be but are not, and we checked & tested the ones we had. The unit on the service desk does seem out of shape and is not working very well. We plan to order some new sharpeners and change out the bad one soon. Thanks for letting us know.

 

Douglas Stehle
Head of Access Services
303-724-2139

 

   
Thank you.
IT Outage     Wed, 2013-04-24

It was very inconsiderate to shut down the internet and library resources yesterday. Many schools are preparing for finals and need these resources available. Additionally these resources are up today but running extremely slow. Please consider this before planning another update to the system. Most school have summer vacation within 2 weeks.

Thank you.

I think it is a bit ridiculous that the library website will be down for an entire day.  In case you didn't realize its the end of the semester and some students might actually have work to do.  I am sure you have neccessary updates/maintainence/etc but the logical thing to do would be to wait till the end of finals.

The P3 class has a big exam on Monday the 29th, so not being able to use the Library resources this Sunday is a major setback.  Please move the service date!

University IT Services regrets any disruption that the network outage may cause this Sunday, April 24, 2013.  The outage is necessary to perform needed upgrades to our network infrastructure.  Many stake-holders, vendors, technicians and support staff are on hand for this scheduled upgrade and the time/date was chosen with those complex schedules in mind.  IT Services will do their best to complete the project as quickly as possible and restore network connectivity.

Thank you for your patience and understanding.  The library will be open until midnight on Sunday, 24th, so hopefully you will be able to utilize our services and resources later in the day that day.

Lori Williams
IT Tech II/Student Email Coordinator
303-724-5463
lori.williams@ucdenver.edu

   
Thank you.
Flashing Lights    

How about inform your so-called security at the library that people might get out before closing if they didn't turn the lights out while people are trying to pack up their belongings - not helpful!!!

Thanks for your comment. I appreciate what you are saying and realize our routine may be distracting if not slightly annoying. In some ways the process is designed to be distracting in order to alert users that the library is closing. Flashing of lights is a common practice by many libraries in their closing procedures. We find it necessary in order to help students and other library customers exit on time. It is intended to grab the attention of various people throughout our large building and on all three floors. Many users have reported not always hearing the announcements so we make several; some users are in parts of the library where the PA system does not reach too well or are in closed study rooms and they do not hear the closing announcement at all. Some users may have headphones on, and of course different folks have different levels of hearing. We have found the visual of the lights flicking on and off helpful. To reach everyone we can to help them prepare to pack up and exit by closing time, the library feels the routine is necessary. Unless circumstances on a particular evening require it our procedure is to run the flashing lights sequence only once and usually ten or fifteen minutes prior to close of the library. I will look into the sequence of the flashing routine and see if we can shorten it a bit or reduce the amount of time the lights are off in the process.

Please contact me with additional comments or other questions anytime. Thank you.

Douglas Stehle, Head of Access Services, 303-724-2139.

   

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