Tell Us: Library Customer Suggestions

A-Z Journals     Wed, 2015-08-19

What would be great is having on the A-Z Journals page a column with maybe my 20 recent journal searches so it would be easy to go back without having to search for them again.

Library Response

Thank you so much for this suggestion.

It’s a great idea – but also a major project!  We keep a “wish list” of projects for HSL IT to work on and we will add this to our list. We have a vendor, currently Serials Solutions, that provides our A to Z Journals page.  Since they do not currently provide us with the functionality you describe, what we would need to do is build our own custom journal search web page. This web page would track recent Serials Solutions journal searches and present those titles to end users who want this type of function.

We have other web projects in process, and ideally this “recent searches” function could be part of something else we are looking to create. Meanwhile, as a temporary workaround what you can always user your browser to bookmark any journal results page in HSL’s Find Journals A to Z journals list. For specific pages on only one particular title, you can do search on the ISSN of any journal and bookmark it (for example, Nature Genetics is 1061-4036).

Jeff Kuntzman
Head, Library IT

Subscription Renewal/Securing 2nd Floor/Nap Pods     Tue, 2015-08-04

1.  I would appreciate the Library looking into renewing a subscription with the Journal of Computational Biology.

2.  Also securing the second floor to only students would be a nice addition to making students feel safe and secure in the building.

3.  The third item is the investment in nap pods. It would be preferable to keep these in the secure student area. Nap pods are used by top companies like Google, Apple, & Facebook to improve productivity.

Library Response

Thank you for your comments.

We can certainly review the journal title and our Collection Management Department will reach out to you to speak about it. You can also make suggestions for the collection on our website @ https://hslibrary.ucdenver.edu/collections/suggest.

In regards to the second floor, this suggestion has popped up a couple times in the past and the library is still considering. We do have materials on the second floor which we feel should be accessible to the public and non-University researchers. The costs of renovating things to control access to the second floor or trying to enforce such a policy with staff seems too high and could create more bureaucracy and problems than it is worth.  For these reasons, the library is going to look at other options before restricting access to specific floors.  Safety and security does and should exist in all parts of the building. If you are having problems, please ask to speak with Library Administration about your specific concern.

In regards to nap pods, the Library does not see its mission to be a place for sleeping and there are many other competing priorities for our budget and other emerging visions of how to dedicate space within the building. However, this request has come up a couple of times in previous years and the library is interested in providing services that would be useful to our users.  As we work with stakeholders, we’ll get input from others about this idea too.

Thank you,

Library Leadership.

Board Vitals     Mon, 2015-07-27

1.  I used the Board Vitals for a few minutes, and found it very helpful.  The explanations were great, and I think would help me focus my studies.

2.  These PANCE questions are great! I would love to have more questions so I could answer a few of them every day.

3. Boards Vitals would be a great additional resource to help students prep for boards! It is easy to navigate and I like the explanations it gives! Thank you!!

 

Library Response

Thank you for the feedback on Board Vitals!  We love to hear from our user community about trial resources.  Please let us know if you notice any issues or have additional comments.

Yumin Jiang
Head, Collection Management
yumin.jiang@ucdenver.edu, 303-724-2137

Board Vitals     Tue, 2015-07-07

1.  Using Board Vitals. Questions are really challenging and the user interface is good. No errors yet or anything.

2.  The new Board Vitals test prep/question bank resources is pretty awesome. I only tried it a few minutes ago and I'm already impressed. I like that it categorizes questions so that you can test yourself on topics you have already covered in class. Plus it is very user friendly.

Thanks!!!

3. I am writing to say how much I value the Board Vitals prep questions!  It is a great way to prep for upcoming boards and I really appreciate the in-depth explanation of answers and variety of questions.  I sure hope you keep the program going!

Best regards,

 

 

 

Library Response

Thank you for the feedback on Board Vitals!  We love to hear from our user community about trial resources.  Please let us know if you notice any issues or have additional comments.

Yumin Jiang
Head, Collection Management
yumin.jiang@ucdenver.edu, 303-724-2137

 

Library Software     Wed, 2015-06-24

Thank you so much for adding SAS software to the library computers! Many of us in health sciences use this resource, but find it either too expensive or inoperable on Mac computers. I'm thrilled it's now available at the library. Thanks!

Library Response

Thank you for this feedback!

We are happy to hear that having SAS software in the library is helpful to our Health Sciences constituents. We acquired five licenses of SAS software after hearing that use of SAS is specifically required in some campus coursework. Please let us know of any other types of software useful for in-library workstations that would be helpful for the students, faculty, and research community of the Anschutz Medical Campus. We can't accommodate every circumstance or request but we'll do our best!

Jeff Kuntzman
Head, Library IT
jeff.kuntzman@ucdenver.edu
303.724.2126
University of Colorado Anschutz Medical Campus, Health Sciences Library

 

Cleaning Staff     Mon, 2015-06-01

To whom it may concern,

Over this past year in medical school, I have greatly appreciated the service of Mrs. Maria Parra. She cleans the library and is the most pleasant woman I have met on the cleaning staff. I see her several times per week while studying here and I know that, in addition to cleaning, she also surveys the library to keep students safe. She has told me about one time when she found someone drinking in the library and reported it. She also watches over our belongings; if she's cleaning in the area, I feel safe to get up and use the restroom leaving my things behind for a brief moment.

She does her work above and beyond expectations… [snip].

Kind regards.

Library Response

Thank you so much for your comment.

We think Maria is awesome too, and she has always gone above and beyond the call of duty as one of the library's custodians. She is a great steward helping to keep our library safe and sound. She is fabulous and keeps the library looking great and very tidy. We hope to keep Maria as long as possible.

Thank you so much, and I know Maria will appreciate the kudos and praise.

Douglas M. Stehle
Head of Access Services
MLIS, Assistant Professor Health Sciences Library
CU Anschutz Medical Campus
Office phone: 303-724-2139

 

Increasing Homeless Population     Tue, 2015-04-21

Thank you for your feedback.  The Library’s leadership recognizes the growing sense of frustration among some patrons in response to the presence of non-affiliated users in the building.  The Library is open to the public as a state-funded and supported institution on a public university campus, but that access does not allow individuals to create an unsafe or insecure  environment, or disrupt operations.  

Library staff have been instructed to be vigilant about disruptions, and we will act accordingly.  It is also essential that we do this in partnership with you, our users.  When you see something that concerns you, say something to our staff immediately so that we can respond.  Users are also welcome to reach out directly to the Police by calling 303-724-4444 to report disruptive or inappropriate behaviors. The Police have committed to responding.

In instances where non-affiliated individuals have attempted to gain access to the building at times other than when we are open to the public, it is critical that users NOT extend that access and immediately report the incident.  It is also critical that the Police be called immediately if users see someone in the building after hours who is not a CU Anschutz student, staff or faculty member.  Such individuals are expected to wear and/or have on them their campus ID badge.

If any situation makes you feel uncomfortable or concerned for your safety, remove yourself and advise Library staff or call the Police immediately at 303-724-4444.  Please note that there are yellow “panic button” devices located on walls throughout the building and red emergency phones located near the restrooms on all floors which may be used to alert the Police, Library staff and others to any safety concerns.

The Library’s leadership is working closely with leaders in the Police Dept., Legal Affairs, Chancellor’s Office, and Facilities, among other units, to propose recommendations for campus leadership’s consideration in response to the increased use of campus facilities by non-affiliated users, noting that this is a campus-wide issue that is not limited to the Library building.

If you would like to discuss this further, please feel free to contact us directly.

Melissa De Santis
Deputy Director
melissa.desantis@ucdenver.edu or (303) 724-1748.

Douglas Stehle
Head of Access
Douglas.stehle@ucdenver,edu or 303-724-2139

Library Response

Comments:

1.  Although your answer is amazingly PC it does not address the fact that we pay 20-40k per year per person to use this facility.  I have witnessed these indigent people check out school materials and play with them like toys, consume alcohol and have a family picnic in the middle of the main area.  The "public" computers are now completely off limits to those who pay for the ability to use them due to the fact they are permanently occupied.  I understand that "state funds" are used to help run the school.  However, state funds are also used to run shelters, food banks and all of the other services that are supplied for them.  I fail to understand why this is such a problem to fix.  Lastly, there is a "Public Library" 1 mile down the road.

2.  The homeless population has continued to increase and it reflects poorly on this campus as a place of higher education. Some of them smell absolutely terrible and it is to the point where I have had to move because it was so offensive.

3. I am a professional student here on campus and I am a person who was homeless as a child.  I visited libraries constantly during that time, sometimes daily, and was never made to feel as if I was unwelcome.  Thanks to those librarians and the tax-paying public I was able to educate myself and imagine a better future.

I would like to thank the library staff and the university for treating these homeless people like the equal citizens that they are.  Since our library is a public library, I'm glad that the public has access to our resources during public hours.

I'm grateful for all of the measures in place to make sure that we students feel safe.  I wish that I'd had this feeling of safety years ago. This exposure to the culture of poverty is going to end up opening the eyes of some of my peers.

4. As health science student that frequents the Health Science Library, it is becoming apparent that Health Science Library has an increasing problem with homeless/people of less means. On any given day the first floor has many homeless/people of less means loitering. Many are sleeping, eating, talking, using the computers for enjoyment (watching YouTube), etc. Unfortunately this population is a distraction to an environment that is supposed to foster knowledge and learning in a quite/safe place.

As a student, I don’t feel comfortable for myself or other health science students. I’m concerned with student safety and theft. For example, one of the schools on the campus require students to purchase a new MAC costing almost $2000 dollars. If studying alone at the library and the need to use the restroom arises, how does one prevent theft? I understand it is very expensive to keep a library open, but by accepting public funds to keep the library open, the school has created a homeless problem campus. Moreover, for prospective students touring the campus, the homeless problem could lead to non-selection of CU. Is this the image CU wants to portray?

Lastly, I noticed the library is now staffing an off duty police officer.

This too creates the sense that the school/library are aware of the problem and the library is NOT safe for health science students. I pay over $20,000 per semester to attend school on the health science campus. I should feel comfortable in all buildings, walking around campus, and ALL students deserve the same.

Please take corrective action at the library before the homeless problem spreads to the rest of the campus. If I don’t see change, I believe this issue will need to be addressed in a larger forum with CU administers.

Respectfully,
A concerned student

5. Regarding the homeless people: I don't mean to sound heartless or mean but the library has become an uncomfortable place to study with the amount of homeless people present. It is a safety concern when we are being asked to let them in when we come before and after library hours, every time I say "No" how do I know they are not going to come after me when I leave at night. They are on the couches sometime second floor and many times on the third floor and snorting while they are sleep disturbing other students (and I've seen students getting frustrated), and I feel that we pay so much money to go to this school but now are losing the best place for our studying environment. I know this is a public library but I feel that students should be the priority.

6.  I would just like to agree with the statements about the homeless population coming to the library. This did not used to be an issue (or I never noticed before), and I too am feeling uncomfortable. What can we as students do to try and address this issue??

Homeless Population     Wed, 2015-04-15

Comment 4/11/2015: Please do something about the homeless population loitering at the Health Science Library. There is a concern for both safety and theft. Students pay about $20,000 a semester to attend CU Health Science programs. They as students shouldn't have any concern about using the academic library. There are many homeless that are using the library as a shelter and sleeping. Please take corrective action!

Comment 4/11/2015: Please take corrective action on the homeless population! This is a learning institution. CU should be concerned about student safety!

Comment 4/15/2015: It has been very uncomfortable lately with the amount of homeless people coming to the library. I've been asked numerous times to let them in when the library was not open and this is a safety concern. This is a study environment and I pay so much money to go here and use the resources but this situation is making me not comfortable and use the library less often.

Library Response

Thank you for the comments. The Library also cares about student safety and the safety of everyone in our facility. If you would like to give us more detail about your concern and specific experiences, please do not hesitate to contact us anytime by email or stopping in the library and asking for us at the service desk. We would be glad to listen and speak with you more. It is not overly clear to me from your comments what specific problem and law/rule was being violated by the presence of others in the library.

The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public for part of the day, although there are times when we do restrict access and require IDs to enter the building. In the case of unaffiliated public people being outside before the library opens and asking you to let them in, the library agrees it is unfortunate this is occurring and none of us as University members should compromise policy and safety. Those without proper University ID may not be in the building 24/7 and before the library opens. If you are asked by someone to let them in, you need to politely say no and refuse.

The Library has a Conduct policy that addresses appropriate behavior within the building.  The library is open to the public, but that does not give anyone the right to come into the building and make others uncomfortable.  If you notice something that you feel is inappropriate such as disruptive behavior, illegal activities, or a potential safety issue please alert staff at the desk immediately so that library staff can address the issue.  You can also call Campus Police directly at (303) 724-4444. Currently sleeping is not prohibited unless there is noise and snoring coming from the person taking a rest or if there is concern that someone is ok but has been asleep too long and could be passed out.

If you would like to discuss further, please feel free to contact us directly anytime.

Thank you.

Douglas Stehle
Head of Access Services | douglas.stehle@ucdenver.edu | 303-724-2139

Melissa De Santis
Deputy Director | melissa.desantis@ucdenver.edu | 303-724-1748

Mac Computers     Wed, 2015-04-01

Having desktop Macs available would be a great addition to the library.

Library Response

Thank you for this suggestion. Having desktop Macs in the library has been a matter of much discussion. We are considering a small pilot of this idea and we are currently investigating some funding options.

Jeff Kuntzman
Head, Library IT
jeff.kuntzman@ucdenver.edu
303.724.2126
University of Colorado Anschutz Medical Campus, Health Sciences Library

Walk Stations     Wed, 2015-03-18

I see a few other comments suggesting more treadmill desks, so I'll add my voice.  More treadmill desks!

Also, if there were stands we could check out to put on the desks to hold iPads or books in a good position for reading, that would be amazing!

Library Response

Thank you for the comment.

The library is working up a plan to acquire more walk stations and additional height-adjustable study tables which also have been popular and with interest from students for more. There are some space challenges to figuring out where to locate additional walk stations as well as considerations for public areas and quiet, usage policies, etc. But the library is moving towards a plan and very likely will get one or two more walk stations. We will consider the idea for stands along with other accessories such as counter-mounted electrical outlets. We would prefer to have those accessories on board with the walk stations versus making things like reading stands items for checkout but we could certainly try that and make it work also.

Thanks for your input and ideas. Please contact me anytime.

Douglas Stehle
Head of Access Services, Librarian.
douglas.stehle@ucdenver.edu, 303-724-2139

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