Tell Us: Library Customer Suggestions

3rd Floor Noise     Fri, 2014-04-18

Whenever there is a meeting in the 3rd floor tower room, the attendants are not always very respectful of the fact that students are studying outside that room. Congregating outside the room during lunch/etc and chatting is very distracting and disrespectful to those of us actually using this as a library.

 

Thank you for your comment.  We will post some signage reminding groups that this is a library and to keep their conversations down.  But I would also like to suggest that users wanting consistent quiet should consider the 2nd floor which is designated the Quiet Study Floor.

Debra Silva
Library Administration
303-724-2138
debra.silva@ucdenver.edu

   
Thank you.
Broken Link     Mon, 2014-04-21

Here is a dead link

http://www.womenshealth.va.gov/WOMENSHEALTH/providers.asp

on this guide  and under the headin Woman's health

 

Thanks so much for bringing the broken link from our resource guide to our attention.  The content creator for that guide has fixed the link and everything should be working now in case you still need access to that information.

Again thanks for helping to keep our web resources in working order. 

Sincerely,

John D Jones Jr
Reference Librarian
john.jones@ucdenver.edu
303-724-2117

   
Thank you.
Stuffy Reading Room     Mon, 2014-03-10

I think it'll be nice to find a way to air the reading rooms/library or use an air freshener each morning when they are cleaned. The reading room smells...maybe from stale air...which is easily noticed when you open the door.  The windows are sealed in so there may be no way to ventilate rooms especially when they are frequently used.

Maybe it's the particular reading room am in...2nd floor. But from experience I feel the 2nd floor rooms often smell of stale air compared to first floor.

And the odor can be repulsive sometimes. Repulsive enough for me to turn back.

Just my observation/suggestion. I hope it can be changed.

Thanks!

Thanks for the message.

The air in the room you were using was stale.  Facilities has increased the airflow in that room which has improved the air quality tremendously.  I have walked into most study rooms at various times since your message including this particular room and find no stale odors.  The rooms are  cleaned daily.  Again thank you and please let us know if you find a similar problem in any other room.

Debra Silva
Administration
303-724-2138
debra.silva@ucdenver.edu

   
Thank you.
Study Room Lights     Fri, 2014-03-07

Please get rid of the timers on the lights in the study rooms.  The lights go out too often!

Thank you for your message regarding the study room lights and how they go off too often.  Campus Facilities has been contacted and are working to see if re-wiring the sensors and the light switches may help.

We are hoping this is a solution and will be working closely with Facilities.

Administration
303-724-2143

 

   
Thank you.
Public Patrons     Wed, 2014-02-12

To whom it may concern. 

Today I walked into the library and I noticed  handful of non student or staff inside the library. Most of people I noticed were homeless people and not people that pay to study in our campus. I am a female graduate student and have been a student for 3 year on this campus and I felt uncomfortable with this growing problem. I noticed them before but today I wonder why doesn't the library request ID only access to the facility. I believe this is something worth

Thank you

Thank you for submitting this comment and bringing your concerns to our attention.  The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public.

The Library has a Conduct policy and violations of this policy can be grounds for removal from the building.  Sleeping on the floor (if that was where someone was sleeping) and offensive odors are both violations of the Conduct policy.  If you notice these, or other, policy violations in the future please report them to the desk immediately so that library staff can address them.

If you would like to discuss this further, please contact me at melissa.desantis@ucdenver.edu or (303) 724-1748.

Melissa De Santis
Deputy director

 

   
Thank you.
Public Patrons     Wed, 2014-02-12

I just wanted to inform you that I have noticed that homeless people have recently been occupying spaces in the Library.  This morning while walking to a study room there were quite a few that were sleeping covered up by their possessions in the actual library.  I could understand if they were there for the actual library but from what I have observed, they have no business being here.  I come to study and when I do not feel safe or can unfortunately smell them from inside of a room I don't think it is appropriate for this beautiful library we have here. Please look into this matter for the sake of all the students and others that want to continue using this facility.

Thanks.

Thank you for asking this question about the Health Sciences Library.  The Health Sciences Library was built with and is partially operated with funds from the State of Colorado.  For those reasons, the facility is open to the public.

The Library has a Conduct policy that addresses appropriate behavior within the building.  The library is open to the public, but that does not give people the right to come into the building and make others uncomfortable.  If you notice something that you feel is inappropriate such as disruptive behavior, illegal activities, or a potential safety issue, please alert staff at the desk immediately so that library staff can address the issue.

If you would like to discuss further, please feel free to contact me directly at melissa.desantis@ucdenver.edu or (303) 724-1748.

Melissa De Santis
Deputy Director

   
Thank you.
Photoshop     Tue, 2014-01-21

“Request for Photo Shop to create public health flyers”

Thank you for letting us know so that we can correct this problem! We apologize, and we do find that our website lists Photoshop Elements as being available on our computers.

The library has 4 licenses of an older version of Adobe Photoshop Elements.  The software is designated for our four scanner workstations. We recently upgraded those systems to Windows 7, but at the time we accidentally overlooked installing this particular software.

We should have Photoshop Elements installed on the four scanner machines on the first floor by the end of the business day 1/21/14.  Please try it out when you get a chance, and let us know if the software meets your needs. Some of our library staff use the same version (Photoshop Elements 7) and we find it to be very capable for working with photos and graphics.

Jeff Kuntzman (email: jeff.kuntzman@ucdenver.edu)
Head, HSL IT

   
Thank you.
Computer Workstations     Thu, 2014-01-09

“I enjoy using the library as an alumnus of the nursing school but I am concerned that the crumbs left by users @ the  computer stations is not only unhygienic but also endangers the equipment. Please reconsider the food policy.”

Thank you for letting us know that some of the computer workstations and tables have been dirty.  The library has an outstanding housekeeping crew, but it is challenging for them to clean the tables because there are often users sitting at them.  In the future, if you notice dirty workstations or tables, please report them to the desk.  Library staff will then be aware of them and can make it a priority to clean them.

For the time being, we will continue allowing food and drink in the library.  The majority of our users spend a lot of time in the building and appreciate being able to eat while researching or studying.  Additionally, in the six years we have been in this building, we have not had any equipment damaged by food so we feel the risk to equipment is low.

Thanks again for your comments, and for continuing to use the library!

Melissa De Santis
Deputy Director

   
Thank you.
Public Patrons/Noise     Mon, 2014-01-06

I would like to make the suggestion to the CU staff that the Commits Homeless Shelter, not be able to use the, Health Sciences Library. I say this, I use the library as I'm a paying student, and I do not feel I have to put up with screaming children, or adults that are using it for facebook and games. I asked one of these young mother's could or would she please keep her children at a low tone, her response was I need to mind my own business and used words that were uncalled for. The CU staff are a pleasure to work with. Thank You.

 

 

I’m sorry that your time at the library was disrupted by another user.  The library has a Conduct Policy that specifically mentions noise as being a violation.  I applaud your efforts to speak directly with this user.  In the future, if you receive a dismissive response from a user about a Conduct Policy violation please alert library staff.  They will speak with the disruptive user and if the user continues to cause problems then library staff can take additional steps.

Although I understand your displeasure with this individual, at this point I do not want to punish an entire group of people for the poor actions of one individual.  The Health Sciences Library is a public building that was built with and is partially operated with funds from the State of Colorado.  However, the library does have policies and it sounds like they were violated in this instance.  I’d be happy to speak more with you about this if you’d like, please feel free to contact me (melissa.desantis@ucdenver.edu, (303) 724-1748).

Melissa De Santis

Deputy Director

   
Thank you.
Carpets & Chairs     Sun, 2013-12-01

“Please clean the carpets + chairs in the group study rooms. They are really dirty. Especially room

“Deep clean the carpets in the 2nd floor study rooms on a regular basis – they’re gross.”

Thank you for your comment about the carpet & chair cleaning.   I will contact the University Facility Cleaning Vendor to see if they can work into their routine a schedule of cleaning all of the study room carpeting.  I will also ask about the chair cleaning, but I may need to contract that out to a different company and this may be a cost to the Library.  I will follow up though.

Debra Silva
Library Administration
303-724-2138
Debra.silva@ucdenver.edu


   
Thank you.

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