Tell Us: Library Customer Suggestions

Shorter Library Hours, closing at 7 p.m.     Sun, 2016-06-05

To Whom It May Concern:

I just learned from one of your librarians that you are planning to shorten the hours further, starting on June 12, 2016, Sun: 9:00AM-7:00PM, and

Mon-Thurs: 7:00AM-7:00PM, and the same hours you've had for Friday and Saturday.

I'm a regular public patron and I truly don't agree that the library should have shorter hours for public patrons. If this is in relation to some of the public people that have come into the library that may be homeless, or mentally unstable, etc., than there is a way to deal with that on a case by case basis with each individual, but to punish other public patrons, who use the library for research purposes, etc., is wrong. Our tax dollars do go towards this library and all State Schools, and we should be respected.

Your librarian didn't understand that many people's tax dollars, went into the formation of such a good library, and it's a great place to research and study important situations, etc. I've used this library for many years to help diagnose and provide second opinions to my elderly parents, who are very far away, and it's been very helpful. To have the hours shorten is wrong. The way you had it, was just fine, and I'd hope you consider that for the next season of 2016-2017.

If you have problems with some public people, then you do have the Campus Police to assist you. But NOT ALL public patrons are problematic. To jeopardize the appreciative enjoyment of your library for a  few who don't, is not fair and disrespectful to decent tax paying citizens that use libraries.

I would be very interested in hearing from you on this as this is very upsetting.

Thank you.

Library Response

Thank you for the comment.

The Health Sciences Library is an academic library whose primary users are the faculty, staff, students, researchers and clinicians of the University of Colorado Anschutz Medical campus.  The Health Sciences Library receives a portion of its budget from the State of Colorado, and for that reason there are certain hours of the day that the library is open to the public.  Starting on June 12, 2016 the number of publicly accessible hours will be 76 hours per week, which is a fairly good amount of hours accessible to the general public.

Our library is experiencing less service requests in the evenings. Staffing arrangements have been slightly reduced and we need to focus staff during peak hours. The change to hours was driven by staffing and need considerations such as these and is not about problems posed by any user or group. No matter what hours the library is open our conduct policy always applies to all users and our decision to reduce hours was not motivated by the concerns you mention.

I am sorry you find this disrespectful and that was not our intent. I hope you can make use of the public hours we are providing.

Thank you.

Douglas Stehle, Head of Access Services, Health Sciences Library.

New Wireless Printing     Fri, 2016-04-15

Really great!  This is way more user friendly than the old system, set up was really straightforward, and printing was very easy.  I really appreciated all the options I now have by which to print and am particularly drawn to the PrintMe app on the phone.

The fact that I no longer have to purchase a card and recharge it but can rather just directly use a credit/debit card is the massive plus.

Thanks for the help on this! I will definitely let my fellow students know about this.  I know that they would benefit from and like this system better.

Cheers!

 

Library Response

Thank you for this feedback!  We will be launching and publicizing this new printing system very soon.

Jeff Kuntzman
Head, Library IT

MD Consult     Wed, 2016-03-30

I can't find md consult anymore.  Drop down menus pop closed while trying to use them.  Older site was more user friendly.

Library Response

Thank you for this feedback!

As of January 1, 2015, all of the information that was accessible via MD Consult and First Consult, plus more, is available in ClinicalKey, a clinical resource from Elsevier that includes journals, books, practice guidelines, patient education, drugs, multimedia, instructional videos of medical of procedures and more.

Please also check out our Clinical Resources page, which lists several excellent clinical point of care tools including Dynamed, IsabelDX, Micromedex and VisualDx.

Thank you for the feedback regarding the dropdown menu. Please let us know which page the dropdown menu is located so that we can address the issue of it closing too soon.

Vivienne Houghton
Web Services Librarian

new Macs     Fri, 2016-03-11

Love the new Macs! Can't wait for new features.

Library Response

Thank you for this feedback!

Jeff Kuntzman/Head, Library IT

Wifi Speed     Thu, 2016-03-10

I am a student on Campus. I like studying at the Library. Is there a way to get faster Wi-Fi in the library? I typically only get 36-48Mbps; elsewhere on campus, I can get up to 200-400Mpbs. I think the wireless repeaters and routers in the library are either out of date or the connection speed is to low.

Thank you.

Library Response

Thank you for this feedback.

You may experience variable wireless bandwidth in the library depending on various factors, including your distance to the nearest wireless access point, and the number of other users currently on wireless. That said, we in the library do not administer the building’s wireless network – it is administered by the CU Denver Office of Information Technology.

We believe that some buildings on the Anschutz campus have received new infrastructure to handle newer, faster wireless protocols such as N and AC. However, currently, the only wireless available in the library is the older access protocol – G.  We encourage you to submit feedback regarding wireless access to the Office of Information Technology via their Be the Solution web page.

Best regards,

Jeff Kuntzman
Head, Library IT

Surface Pro HDMI cables     Wed, 2016-03-09

First off, the staff at the library has been amazing!

Thank you guys. I was wondering if you guys can look into getting micro HDMI cables for the library so that we can use our microsoft surface pros to project onto the large monitors as well.

 

Library Response

For any screen connection issues please stop at the service desk and someone from IT will be happy to assist you.  We have both micro HDMI male to HDMI female and Mini Display Port male to HDMI female adapters available for check out at the service desk. The Microsoft Surface Pro's typically have the Mini Display port connection.

Thank you.

Michael Campbell

 
 

Sticky top on Walk Stations     Wed, 2016-03-09

I notice that sometimes the walk stations get a little sticky/dirty from the user before us. It would be nice if there were spray containers with wipes at dedicated areas in the library near the walk stations. I do like that you guys added the air freshners in the bathrooms!

Library Response
Non Cu Students     Wed, 2016-03-02

I think the library should be allowed for the non CU students open until 10 pm on all days. There are students like me who want to use it a little longer.

 

Library Response

Thank you for the comment. We do take into account many factors and needs, trends, etc. when it comes to setting library hours. A major driver of the hours provided by the library are the needs of the immediate University community along with budget, staffing and other such challenges which affect library hours. We appreciate your comment.

Thank you.

Douglas Stehle
Head of Access Services.

New iMacs     Mon, 2016-01-25

I like the new iMacs in the library!  Would love to see some more.

I was told you can check out macbooks also.  I would love to do this because mine is acting up, but it would be nice if we could check out for longer than 3 days.

Library Response

It’s awesome to hear you are enjoying the new iMac’s in the north commons.

The library does offer laptops for check out. We have a variety of laptops to choose from. Macbook Air, MacBook Pro, Lenovo, HP, and Dell. The standard loan time for laptops are 3 days, with an optional 3 day renewal.

The library is working to provide a laptop reservation system in the future that will allow students to borrow laptops for an extended amount of time. Feel free to fill out the survey to give us some feedback on borrowing times.

https://www.surveymonkey.com/r/6N6KQZ8

If you have any other questions or comments, please don’t hesitate to visit the library service desk.

Gyasi Evans
Access Services
303-724-2152

 

FindIt     Thu, 2016-01-21

On the mobile site, the FindIt search box isn't always available.

Library Response

Thank you for providing this feedback.

Although we have not been able to reproduce this behavior on our mobile site, we suspect it might be due to FindIt's inability to accept the HTTPS:// secure protocol.  If your mobile browser views our website through https instead of http, the FindIt search box will not appear.  As a workaround - we suggest either trying a different mobile web browser, or viewing our library home page in http only,  http://hslibrary.ucdenver.edu

We will submit feedback to our FindIt vendor that their Summon product should be modified to accept SSL (https) web connections.

Jeff Kuntzman
Head, Library IT
303-724-42126
 

 

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