Video Viewing Technical Help Details (not streaming)

 

Mac Users

On campus

  • While connected to campus network: No additional login is required and no VPN is needed

Off campus

  • VPN is needed: You must install and use campusVPN as well as the VLC Player prior to viewing videos
  • First-time VPN users: In order to activate your VPN account, you must:
  1. Go to VPN Registration page
  2. Click "VPN Registration"
  3. Log in
  4. Scroll down and click "Accept" to agree to the terms of use
  5. Download VPN client and/or instructions for your OS version (if you're running 10.8 Mountain Lion, use the 10.7 Lion instructions)

Browser, media player, and downloads

  • Browser: Install Firefox and close after installing (Safari may work but Firefox works best)
  • Media Player: You'll need a media player that can play files in Windows Media (.WMV) format. You must install a media player other than QuickTime.
  • Downloads: We recommend that you download both of these for Mac OS. Both are free:
  • Detailed instructions for Mac OSX Unnatural Causes Video Setup 

PC Users

On campus

  • While connected to campus network: No additional login is required and no VPN is needed

Off campus

Windows Operating Systems

Windows 7 / Windows XP

  • You'll need a media player that can play files in Windows Media (.WMV) format. We recommend you use Internet Explorer and Windows Media Player, which are built into these operating systems.
  • If using a browser other than Internet Explorer, you may receive a "codec needed" error which will require further downloads and troubleshooting. Or the video file will download and need to be started from the download. 
  • First-time users: If you've never used Windows Media Player before, you should click on this program at least once from your Start Menu prior to accessing the videos.
  • If you are still having difficulty, be sure to use Internet Explorer and download the free VLC media player

Windows 8

  • Some versions of Windows 8 may have issues playing these videos, and you may receive this error: "Windows Media Player cannot play the file." The Player might not support the file type or might not support the codec that was used to compress the file. 
  • To resolve this issue, download the free VLC media player. Any browser can be configured to work with VLC.
Health Sciences Library | University of Colorado Denver
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